SALON & SPA CURRENT POLICIES

WE RESPECT AND ENFORCE AN OPEN DOOR POLICY THAT ALLOWS FOR THE CLIENT TO FEEL SAFE WITH EXPRESSING SATISFACTION LEVEL DURING & POST APPOINTMENT. PLEASE LET US KNOW DURING OR AT THE END OF YOUR APPOINTMENT IF YOU FEEL UNSATISFIED; YOU WILL HAVE FIVE DAYS FROM THE INITIAL BOOKING TO REPORT ANY UNSATISFACTORY LEVELS.  WE ENCOURAGE BOOKING A CONSULTATION WITH YOUR STYLIST TO DISCUSS SERVICES PERFORMED PRE AND POST. IT IS OUR UTMOST IMPORTANCE TO DELIVER QUALITATIVE SERVICES THAT ALLOW FOR YOU TO LEAVE FEELING RENEWED!

WE HOPE TO SEE YOU ON THE DAY OF YOUR APPOINTMENT, BUT EMERGENCIES HAPPEN! WE STRONGLY ENCOURAGE CALLING AT LEAST 24 HOURS IN ADVANCE OF YOUR APPOINTMENT TIME TO CANCEL AND RESCHEDULE. CANCELLATIONS OF ANY SERVICE APPOINTMENT RECEIVED WITHIN A 24 HOUR TIME FRAME IS SUBJECT TO CREDIT CARD ON FILE BEING CHARGED 50% OF SERVICE PRICE AT THE DISCRETION OF THE OWNER OR MANAGEMENT TEAM. AS COVID LIMITATIONS AND EMERGENCIES OCCUR WE RECOMMEND CALLING THE SALON WITH CANCELLATION INQUIRIES OF THAT NATURE.

IN ORDER TO MAINTAIN RESPECT FOR BOTH OUR STAFFING & CLIENTS WE ASK ALL CLIENTS TO ARRIVE ON TIME FOR THEIR APPOINTMENT. WE UNDERSTAND EMERGENCIES HAPPEN & ALWAYS ENCOURAGE CLIENTS TO CALL THE SALON IN REGARDS TO THEIR SITUATION AND ARRIVAL TIME. WE IMPOSE A 15 MINUTE GRACE PERIOD WITH NO ADDITIONAL CHARGES FOR BEING LATE. DUE TO THE NATURE OF THE INDUSTRY WE CANNOT ACCEPT LATE CLIENTS WITH NO NOTICE PAST THE 30 MINUTE MARK OF THE DESIGNATED SCHEDULED TIME. IF NO NOTICE IS MADE AWARE TO OUR STAFFING AND/OR A CLIENT HAS NOT ARRIVED AFTER 30 MINUTES, WE CONSIDER THE CLIENT A “NO SHOW” AND THE REMAINDER OF THE APPOINTMENT SLOT IS FORFEITED BY THE CLIENT AT THAT TIME. ALL NO SHOWS ARE SUBJECT TO A 75% CREDIT CARD CHARGE OF THE SERVICE SCHEDULED THAT DAY.

• FORMS OF PAYMENT:
  • ALL FORMS OF CREDIT AND DEBIT CARDS ARE ACCEPTED
  • CHECKS
  • CASH
• SURCHARGE FEES- ALL CREDIT & DEBIT CARD CHARGES UPON CHECKOUT ARE SUBJECT TO A 4% SURCHARGE FEE. WITH THE INCREASING INFLATION AND FEE RATES , WE ENCOURAGE AND OFFER ALTERNATIVE FORMS OF PAYMENTS WITH NO FEE.
• ANY GRATUITY/TIP IS NOT ALLOWED ON CREDIT/DEBIT CHARGES.
• AT THE TIME OF YOUR FIRST VISIT, CREDIT CARDS WILL BE REQUESTED FOR FUTURE PAYMENTS AND CHARGES. WE DO ENSURE THAT YOUR CARD IS SECURED AND KEPT PRIVATE WITHIN OUR SOFTWARE. REFER TO OUR PRIVACY POLICY FOR MORE INFORMATION. WE ONLY REQUEST SUCH INFO FOR MADE AWARE CANCELLATION/NO-SHOW/ & CLIENT APPROVED REMOTE CHARGES SUCH AS ORDER AHEAD PRODUCT PICKUP.

OUR SALON & SPA WORK OFF A TIERING BASIS FOR PRICING WITHIN OUR STAFFING. ALL PRICES STATED ARE THE GENERAL PRICING, BUT THE FINAL CHECKOUT PAYMENT IS SUBJECT TO CHANGE DUE TO PRODUCT USAGE, TIME, EXPERTISE LEVEL REQUIRED, & DISCRETION OF STYLIST. WE APPRECIATE YOUR UNDERSTANDING AS A “BOB-STYLED” CUT IS DIFFERENT THAN A “DEVA-STYLED” CUT(USE OF EXAMPLE.)

FOR YOUR COMFORT & SAFETY PLEASE NOTIFY OUR STAFFING OR YOUR STYLIST OF ANY SPECIAL ACCOMMODATIONS NEEDED DURING SERVICE OR KNOWN ALLERGIES PRIOR TO YOUR APPOINTMENT. OUR SPA SERVICES REQUIRE HEALTH FORMS FOR SUBMISSION PRIOR TO SERVICE AND STRONGLY ENCOURAGE ALL CLIENTS TO DISCLOSE ANY PAST PERTAIN MEDICAL HISTORY TO ENSURE A SAFE AND STRESS FREE ENVIRONMENT AND TREATMENT.

AS WE ARE CONCERNED WITH YOUR AND YOUR CHILDREN'S SAFETY, WE STRICTLY PROHIBIT UNSUPERVISED CHILDREN IN THE SALON. IN EMERGENCY SITUATIONS, PLEASE PROVIDE PROPER SUPERVISION FOR THEM IN THE FORM OF AN ADDITIONAL CARETAKER. 

WE UNDERSTAND THAT SOME INFORMATION WE REQUEST IS PRIVATE AND VALUABLE & WE WANT TO ENSURE EACH AND EVERY ONE OF OUR CLIENTS THAT THE INFORMATION IS NEVER SOLD OR SHARED; IT'S ALWAYS KEPT PRIVATE FOR YOUR PROTECTION. ACCESS TO INFORMATION IS ONLY GRANTED BY PERMISSION FROM OUR MANAGEMENT & OWNER. ALL MEDICAL HISTORY IS SECURELY STORED & DESTROYED ON A MONTHLY BASIS. ANY SENSITIVE INFORMATION INPUTTED INTO OUR COMPUTERS IN ON OUR SOFTWARE- SHORTCUTS. PLEASE REFER TO SHORTCUTS PRIVACY POLICY FOR OUTLINED SECURITIES AND PRIVACY NOTICES.

OUR SALON HAS THE RIGHT TO REFUSE SERVICE TO ANYONE  WITHIN THE LEGAL STATURES OUTLINED AND ENFORCED BY THE STATE OF NEW JERSEY DIVISION OF CONSUMER AFFAIRS. 

WE APPRECIATE AND THANK OUR CLIENTS FOR SUPPORTING OUR SALON & ONLY WISH TO PROVIDE SEAMLESS EXPERIENCES FOR OUR CLIENTS. THANK YOU.